Eligibility for Refunds

To be eligible for a refund, the product must:

• Be returned within the day of purchase.
• Be in its original, unopened condition.
• Have the original receipt or proof of purchase.

Refund Process

1. Bring the Item and Receipt: Customers must present the product and the original receipt to the store.
2. Verification: Store staff will verify the product’s condition and eligibility for a refund.
3. Refund Options: If the item is eligible, customers can choose one of the following options:
   
   • Replacement: Exchange the item for a similar one.
   • Store Credit: Receive store credit for the value of the returned item.
   • Refund: Process a refund to the original payment method.
4. Refund Processing: Store staff will process the refund using the store’s POS system or manual refund process.
5. Confirmation: Customers will receive a receipt or confirmation of the refund transaction.
6. Exchange (if applicable): If the customer is exchanging the item, they will be guided through the store to select a new one.
7. Additional Payment: If the new item is more expensive than the refunded amount, the customer will be informed of the additional payment required.
8. Finalization: The transaction will be completed by processing the purchase of the new item using the refund credit or additional payment.

Exceptions

• Perishable Items: Perishable dairy products, such as milk or yogurt, are generally not eligible for refunds.
• Sale Items: Sale items may have specific return restrictions or exclusions.

Customer Satisfaction

Mr. Moo’s Dairy Products is committed to providing excellent customer service. If you have any questions or concerns about our refund policy, please email us at customercare@mrmoos.ph